A plumber answering service that does not send anyone to voicemail
A burst pipe caller does not leave a message. They hang up and dial the next plumber on the list. Emergency plumbing is the least forgiving trade there is for a missed call.
Why the calls get missed
Plumbing work puts both your hands somewhere you cannot take a phone. You are under a sink, in a crawlspace, or shutting off a main. The call comes in, nobody picks up, and a job worth a few thousand dollars goes to whoever answered first.
What it handles on the call
- Emergency triage first, starting with whether the water is off
- Property type and access details captured up front
- Service area checked before a truck is promised
- Non-urgent work booked into real open slots rather than promised vaguely
- Overnight emergencies escalated, everything else queued for the morning
Built on
- ServiceTitan
- Jobber
- GoHighLevel
- Twilio
Common questions
- Can it tell a real emergency from a dripping tap?
- It asks the questions you would ask. Is water actively flowing, is it off at the main, is there damage happening now. Genuine emergencies reach your on-call number. A dripping tap gets a booked appointment instead of waking you up.
- Will it quote a price?
- Only if you want it to, and only inside ranges you set. Most plumbers prefer it captures the job details and books a visit, because quoting a repair sight unseen over the phone is how you lose money on it.
- What about repeat customers?
- It recognises a returning number, pulls the property history, and skips the questions it already has answers to. Returning callers notice this immediately and it is one of the reasons it does not feel like a phone tree.
- How fast can it be running?
- A working answering flow for one trade typically takes two to three weeks, including testing on real calls before it handles every call. We build it in your accounts and hand over the logins.
Other trades we build for
Find out what the missed calls are costing
Fifteen minutes. We walk your call flow and tell you where it leaks, whether or not you hire us.