A roofing answering service that survives storm season
The week after a hailstorm decides your year. Every homeowner in the county calls in the same three days, and whoever answers gets the inspection.
Why the calls get missed
Roofing demand is not seasonal, it is event-driven. A single storm can put a month of calls into 48 hours. No office is staffed for that spike, so calls roll to voicemail on exactly the days when the work is worth the most and the competition is hungriest.
What it handles on the call
- Every call answered at once during a storm spike, no hold queue
- Storm damage versus repair versus full replacement identified up front
- Insurance claim status captured, including whether an adjuster has been out
- Property address and roof age recorded for the inspection
- Inspections booked into real crew availability rather than a waiting list
Built on
- AccuLynx
- JobNimbus
- GoHighLevel
- Twilio
Common questions
- Can it handle a hailstorm spike?
- This is the main reason roofers buy it. Concurrency is not limited by staff, so 200 calls in an hour are all answered. That is the difference between owning the week after a storm and spending it calling voicemails back.
- Will it collect insurance information?
- Yes. Carrier, claim number if they have one, and whether an adjuster has already inspected. Having that before the inspection saves a visit and tells you immediately which calls are real claims.
- Can it filter out door-knocker competition and tyre kickers?
- It can qualify, which is not the same as rejecting. It captures roof age, damage description, ownership, and insurance status, and flags the calls that do not meet your criteria so your sales time goes to the ones that do.
- What happens when the storm is over?
- It keeps answering. Usage-based costs fall with volume, so an idle month is cheap. You are not paying for staffed capacity you are not using, which is the whole economic argument against a traditional call centre for this trade.
Other trades we build for
Find out what the missed calls are costing
Fifteen minutes. We walk your call flow and tell you where it leaks, whether or not you hire us.