A Spanish answering service that books the job in either language
A third of your market may prefer to call in Spanish, and most answering services put them on hold for the one bilingual operator. This agent answers in the language the caller uses, from the first word.
Twilio
GoHighLevelHubSpot
Google Calendar
Rosa M.
Calle Maple 412
Why the calls get missed
Bilingual coverage usually depends on one person. When they are off, Spanish-speaking callers reach English voicemail and hang up. The job goes to the competitor whose nephew answers the phone. It is not a language problem so much as a staffing one.
Inbound, Spanish
Yesterday, before the agentRosa M.
Voicemail · 0:42
Rosa M.
Answered · booked or routed
Unknown caller
Voicemail · 0:11
Unknown caller
Answered · booked or routed
Marcus T.
Voicemail · 1:03
Marcus T.
Answered · booked or routed
Priya K.
Voicemail · 0:27
Priya K.
Answered · booked or routed
Luis M.
Voicemail · 0:36
Luis M.
Answered · booked or routed
What it handles on the call
- Calls answered in Spanish or English based on how the caller opens, with no menu
- Job details, address and urgency captured in the caller's language and written to your system in yours
- Appointments booked into your calendar with a confirmation text in the caller's language
- Follow-up texts and reminders sent in the language the customer chose
- Emergencies escalated to a person, with a note on which language the caller prefers
Dispatch
Real crews, real drive time12:41
Tuesday
Call answered
nowRosa M. · Calle Maple 412
Booked
nowToday 4:30 · Cuadrilla A
Confirmation sent
nowCustomer texted the window
Call summary
nowTranscript and three lines attached
After the phone
The call is where it starts. The rest of the system, for spanish-language.
Answering the phone is one of five parts. Most spanish-language businesses start there and add the rest once the calls are landing.
Workflow
Trabajo terminado → recordatorioTrabajo terminado
Trabajo terminado
Factura enviada
Factura enviada
Solicitud de resena
Solicitud de resena
Recordatorio
Recordatorio
Common questions
It is a native Spanish voice with the phrasing your customers use, and you can choose a regional preference. We test it with Spanish-speaking callers before it goes live, and you hear the calls. Machine-translated scripts are the thing we are replacing.
Yes. The caller speaks in their language, and the summary, the job details and the CRM record arrive in yours, with the original preserved if you want it. Your dispatcher does not need Spanish to act on the call.
Yes. If a caller starts in English and a family member takes over in Spanish, the agent follows. If it is unsure, it asks once, politely, and continues.
Any of them. Most of the demand we see is HVAC, plumbing, roofing, cleaning and landscaping in Texas, Florida, California and Arizona, but the build is the same for a dental office or a property manager.
Book a call. We will tell you what the missed calls are costing.
Fifteen minutes. We walk your call flow and tell you where it leaks, whether or not you hire us.